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FAQs

  • What should I know about physical therapy?

    With physical therapy, it’s important to know that the overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

    Physical therapy is a medical, hands-on approach to relieving pain and restoring function. Physical therapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians.

    Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to manage or eliminate it altogether.

    While every patient’s condition and pain is unique, our physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels.

  • Can I benefit from PT treatments?

    Everyone can benefit from physical therapy. By working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Call us today to discuss your current condition or request an appointment now.

  • Do PT treatments cause pain?

    Physical therapy is not meant to hurt, but to relieve pain! There is a chance, however, as you restore your mobility that your pain levels will fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. Rest assured that this is a normal response to physical therapy treatment and not a cause for concern.

    Good communication with our therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

  • Do you treat my condition at your clinic?

    Our physical therapists have graduated from accredited physical therapy programs and are state-licensed. Depending on the university, the physical therapy program is either a master’s or doctorate level degree.

    Rest assured, our therapist is well trained to evaluate and treat your condition.

    Physical therapists have years of university-level training in anatomy, physiology, kinesiology (the study of joint movement), neurology, and many of the other medical sciences. You’re in good hands!

  • Where can I find a physical therapist?

    You have the right to receive physical therapy at any place you choose. At Pure Physical Therapy & Pilates, you will receive the highest quality care while achieving the results you are in search of.

    Our clinic in McAllen, TX prides ourselves on providing a positive, encouraging environment with well-trained, friendly staff.  We are confident in our ability to help you reach your goals and live a pain-free life.

  • When will I start noticing relief?

    Each patient’s diagnosis is different, so together with your referring physician, our therapist will develop a plan of care that is right for you.

    Your plan of care and number of visits will be determined during your first visit and explained to you by our physical therapist.

  • Do I need a referral to start physical therapy?

    As of September 1, 2019, Texas became a direct access state. What this means for you is that you can come see a physical therapist for the first 10 consecutive days without a referral from your doctor.  After the 10 days, we will require that a referral be sent to us by your doctor or specialist to continue. Your doctor or specialist may choose to sign your initial evaluation instead. A signed initial evaluation report can substitute the need for a referral. At times, you may need to see your doctor to get a referral or have your initial evaluation report signed.

    It is important to note that some insurances may require a referral regardless of direct access. If you do not know if your insurance requires a referral, please call our office at (956) 994-8880 and speak to one of our front office specialists.

  • What if my doctor or specialist does not want to provide me with a referral or sign my initial evaluation?

    Should your doctor or specialist not want to provide you with a referral or sign your initial evaluation, we may refer you to one of our partnering doctors to help you out. Keep in mind that in doing so, you will be required to make an appointment in order to get a referral or your initial evaluation signed. 

  • How can I schedule an appointment?

    Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. Call us today at (956) 994-8880 or click here to request an appointment.

    Please have insurance card(s) available. This will allow us to collect the information we need to verify your benefits prior to your first appointment.   

  • How should I prepare for my first appointment?

    Your first appointment is the most crucial as this is when you will meet with one of our physical therapists to discuss your current problems/complaints and together develop goals with physical therapy.

    To ensure that your appointment runs smoothly from start to finish, we recommend the following:

    • Print out the patient forms, fill them out, and bring them with you. If you are not able to do this, please allow for extra time to fill these out upon your arrival.
    • Please wear comfortable clothing that allows easy access to the problem area. Private room/privacy curtains available upon request. 
    • If you submit your information online, please be sure to arrive 15 minutes prior to your appointment to complete any remaining paperwork. If you do not submit your information online, please be sure to arrive 30 minutes prior to your scheduled appointment time. These arrival times are so that you can maximize your evaluation time. Late arrivals may result in starting your evaluation late or having to reschedule completely. 
    • Be sure to bring a valid photo ID and your insurance card(s).
    • If a referral was provided to you, please be sure to bring that with you as well. 
    • In the case of an automobile accident or worker’s compensation claim, be sure to bring any case manager or insurance adjuster contact names, phone numbers, and claim number. 
  • What payment methods are accepted?

    We accepted cash, check, debit card, credit card, and Care Credit. Payment is required at time of service.

    Your insurance benefits will be determined prior to your first visit, and you will be informed of what, if any, payment is necessary for your first appointment.

  • Will my insurance cover my appointments?

    In most cases, insurance will cover a good portion, if not all, of your treatment costs. Pure Physical Therapy & Pilates will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy.

    For more information, visit our insurance plan page and please do not hesitate to contact our McAllen, TX physical therapy office. We do offer different payment options for your convenience.

  • What should I do if I don’t have insurance?

    For patients who do not have insurance, we offer various physical therapy cash packages. For more information contact our office. 

  • What kind of clothing should I wear for appointments?

    Dress comfortably in clothes that allow easy access for the therapist to examine your problem areas.

    For treatments, loose-fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

  • How long will my appointments take?

    Although all patients are different, typically, the first session lasts for 1 hour 15 minutes. Each session after that may be 3-60 minutes depending on the severity of the condition and the treatment plan involved. Our therapist will discuss this with you.

  • I’m feeling better but I still want to continue sessions – is that possible?

    Yes, once you have completed your therapy sessions, our therapist will review your at-home continuing therapy program.

    We can also make arrangements to meet you at your gym to work with you on determining what equipment may be beneficial, and what exercises would be helpful in your continued recovery.

  • I’m feeling better and no longer want to continue therapy, what do I do?

    Our goal is to do just that, get you feeling better and to a point where you no longer need physical therapy. If at any time during your plan of care you are feeling better, let your treating therapist know so that together you can schedule your discharge visit. This visit is crucial as it provides your doctor or specialist with a detailed report on your progress during physical therapy.

    Keep in mind that even though you are discharged from therapy, you can always return should your pain return. Maintenance programs are available after discharge. Speak to a Front Office Specialist for more information. 

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